Real-time pharmacy FAQ & inventory
A smart 24/7 voice and chat AI connected live to inventory and prescription systems, answering instantly and taking the load off the phone lines.
OUR AI
Your smart pharmacy works for you before
the patient even reaches the counter.
Hear Our AI Agents Now
Prescription fulfilment request
3:16
Constant medication delivery from HMO
2:51
Prescription expiry reminder
2:32
DDI drug-drug interaction
1:47
Generic substitution & brand transition
PRMX AI agents call the patient before they reach the branch and explain, clearly and warmly, that the active ingredient is identical, saving 3–5 minutes at the counter.
Proactive prescription renewal & refills
PRMX detects a chronic treatment is about to end, sends a proactive voice/text reminder, and lets the patient request renewal from the doctor in one tap.
Automated pickup reminder
Reduces medications left uncollected on the preparation shelf with personalised text or voice reminders the moment the prescription is ready.
Pre-arrival prescription upload
The patient uploads the prescription via a digital link before arriving. The team prepares it in advance and the patient just picks it up, no waiting in line.
App-free two-way messaging
Continuous contact with patients via secure SMS and WhatsApp, no app download required on the patient's side.
24/7 online self-scheduling
Patients book clinic, lab-test and pharmacist-consult appointments on their own, at any hour of the day.
Patient feedback & review triggers
Automatic short satisfaction surveys after the visit and pickup, driving operational insights and boosting the pharmacy's positive Google ratings.
eStatements & digital payments
Secure SMS payment links let patients settle balances or pay for orders in advance, easily, from their own device.
Retention & care-gap closure
AI automation that identifies patients who dropped chronic therapy and surfaces care gaps, ensuring treatment continuity and preventing deterioration.
More flow. Less friction
PRMX
With PRMX Voice AI
Every patient gets an immediate response from the voice agent.
A live insight base contains recommendations matched to available inventory, with a personal offer when relevant.
Automatic reminders bring patients back before medication or prescriptions expire.
Calls shift to Voice AI, lowering inbound pressure and routing exceptions to the right pharmacist.
Patient and prescription data flows directly into the pharmacy systems before arrival.
Transactions sync for real-time transparency and faster payment.
PRMX re-engages patients with open prescriptions without extra staff effort.
Automated preparation and medication guidance keeps patients ready.
AI prioritises urgent requests while routine enquiries are resolved automatically.
LEGACY
Without PRMX Voice AI
The pharmacist is busy and cannot respond to every enquiry.
There is no clear way to know what patients actually want.
Patients forget to return for recurring medication and prescription fulfilment.
High call volumes bottleneck the counter, trapping patients on hold and diverting staff attention.
Manual prescriptions delay service and are more likely to contain human error.
Disconnected systems obscure balances and slow down collection.
Teams must search patient records, letting follow-up opportunities slip away.
PRMX AI Agent answers every patient question at any hour.
Enquiries pile up across legacy phone lines and disconnected tools.
Why teams choose PRMX
Your benefits
Pharmacies and health organisations care for huge numbers of patients, but the team has no time to keep a personal, continuous relationship with each one. PRMX closes the gap: it handles the routine, automatic work, and gives the pharmacist back the time to be a pharmacist.
The pharmacist gets their time back
Answers every patient, 24/7
Patients don't install anything
Connects to the systems you already use